The Student Helpdesk: Winning Through Authentic Learning

Discover how one district in southwest Ohio took on the challenge of a withering IT talent pipeline by providing authentic, relevant learning opportunities which: - Provide opportunities to earn industry certifications - Equip students with transferrable, in-demand skills - Create mentorship opportunities for HS students supporting MS students - Create an Alternate Path to Graduation for non-traditional students (OH) - Improve the user experience through reduced repair times for 1:1 computers in need of service - Free up full-time technology staff to focus on higher Level (2/3) support requests - Develop the district's talent pipeline, providing career pathways within the district itself