In an era of declining enrollment and growing competition, exceptional customer service isn’t just a nice-to-have—it’s essential for the future of public education. Join Dr. Michael Hinojosa, retired Dallas ISD superintendent and a nationally recognized leader in education, as he shares the pivotal role customer service plays in creating a culture of trust and excellence in public schools.

Drawing on decades of experience and his work training future superintendents at the Council of Great City Schools (CGCS), Dr. Hinojosa will discuss how CIOs and superintendents can and must partner to drive a districtwide focus on customer service through transformative technology and leadership. From implementing a unified service desk to leveraging generative AI, automation, and data integration, this session will reveal actionable strategies to optimize district operations and build stronger relationships districtwide.

Don’t miss this opportunity to gain practical insights from one of education’s boldest voices. Be sure to visit booth 1549 after the session for a book signing with Dr. Hinojosa and explore how your district can lead the customer service revolution.