Change by Design: Making IT Transitions Manageable, Measurable, and Meaningful

Technology doesn''t fail, change management does. In this interactive session, we’ll reframe major IT transitions (think: SIS migrations, LMS adoptions, device rollouts, and security upgrades) as human-centered change journeys. You''ll learn how to apply design thinking and change frameworks like ADKAR, Kotter’s 8 Steps, and ITIL Change Enablement to make your implementations more resilient, more inclusive, and more likely to succeed. Attendees will leave with practical strategies to structure stakeholder engagement, measure progress, and build trust throughout the lifecycle of any major tech initiative.